Cookie Policy
This Cookie Policy explains how we use cookies and similar tracking technologies on our online gaming platform. By accessing our services, you acknowledge and consent to the use of cookies in accordance with this policy and our Privacy Policy. We are committed to transparency regarding data collection practices and ensuring compliance with UK data protection regulations, including the General Data Protection Regulation (GDPR) and the Privacy and Electronic Communications Regulations.
What Are Cookies
Cookies are small text files that are stored on your device when you visit our website. These files contain information that helps us provide you with a personalised gaming experience and maintain the security of our platform. Cookies enable various functionalities essential for online gaming operations, including session management, security protocols, and user preference storage.
We also utilise similar technologies such as web beacons, pixel tags, and local storage objects that serve comparable functions to cookies. These technologies help us understand how players interact with our games and services, allowing us to continuously improve the user experience whilst maintaining the highest standards of responsible gaming.
Types of Cookies We Use
Our platform employs several categories of cookies, each serving specific purposes within our gaming ecosystem:
- Essential Cookies: These are fundamental for the operation of our gaming platform, enabling core functionalities such as user authentication, account security, and transaction processing
- Performance Cookies: These collect anonymous information about how visitors use our site, helping us identify popular games and optimise site performance
- Functional Cookies: These remember your preferences and choices, such as language settings, game favourites, and display options
- Analytics Cookies: These provide insights into user behaviour patterns, helping us understand gaming preferences and improve our service offerings
- Marketing Cookies: These are used to deliver relevant promotional content and track the effectiveness of our advertising campaigns
- Third-party Cookies: These are set by external service providers that appear on our pages, including payment processors and game developers
Purpose and Legal Basis for Cookie Usage
We process cookies based on various legal grounds under UK data protection law. Essential cookies are processed based on legitimate interests, as they are necessary for the basic functionality of our gaming services and security measures. Performance and analytics cookies are typically processed with your consent, which you can withdraw at any time through your browser settings or our cookie preference centre.
Functional cookies help us provide enhanced user experiences by remembering your gaming preferences and settings. Marketing cookies enable us to present you with relevant promotional offers and bonuses that align with your gaming interests. We ensure that all cookie usage complies with the UK Gambling Commission requirements and maintains the principles of responsible gambling.
Our legitimate interests include fraud prevention, security enhancement, service improvement, and providing personalised gaming experiences. We balance these interests against your privacy rights and only use cookies where the processing is proportionate and necessary for these purposes.
Managing Your Cookie Preferences
You have comprehensive control over cookie usage on our platform. We provide multiple methods for managing your cookie preferences, ensuring you can make informed choices about data collection while maintaining access to our gaming services.
Through your browser settings, you can configure cookie acceptance levels, delete existing cookies, and set preferences for future cookie storage. Most modern browsers allow you to:
- View and delete cookies that are currently stored on your device
- Block all cookies from being set
- Allow cookies only from trusted sites
- Receive notifications before cookies are stored
- Set different rules for different websites
Additionally, our website features a cookie preference centre accessible through the site footer, where you can customise your consent settings for different cookie categories. These preferences are stored locally and respected across all your interactions with our platform.
Browser-Specific Cookie Management
Each web browser provides different methods for managing cookies. Below are instructions for the most commonly used browsers among our gaming community:
- Google Chrome: Access Settings > Advanced > Privacy and Security > Site Settings > Cookies and Site Data
- Mozilla Firefox: Navigate to Options > Privacy & Security > Cookies and Site Data
- Safari: Go to Preferences > Privacy > Manage Website Data
- Microsoft Edge: Select Settings > Site Permissions > Cookies and Site Data
- Internet Explorer: Choose Tools > Internet Options > Privacy > Settings
Mobile device users can manage cookies through their browser settings or device privacy controls. iOS users should access Settings > Safari > Privacy & Security, while Android users typically find cookie controls within their browser's privacy settings menu.
Please note that disabling essential cookies may affect the functionality of our gaming platform, potentially limiting access to certain features or games. We recommend maintaining essential cookies enabled whilst customising preferences for other cookie categories according to your privacy preferences.
Data Retention and Your Rights
Cookie data is retained for varying periods depending on the cookie type and purpose. Session cookies are automatically deleted when you close your browser, while persistent cookies remain for predetermined periods ranging from days to years. Essential security cookies may be retained longer to maintain account protection and comply with regulatory requirements.
Under UK data protection legislation, you maintain several rights regarding cookie data processing. These include the right to access information about cookies stored on your device, request deletion of non-essential cookies, object to certain types of processing, and withdraw consent for non-essential cookies at any time.
We regularly review and update our cookie retention policies to ensure compliance with current regulations and best practices. Cookie data is processed securely and shared only with trusted third-party partners who assist in providing our gaming services.
For questions about our cookie practices or to exercise your data protection rights, please contact our Data Protection Officer through the channels provided in our Privacy Policy. We are committed to responding to all legitimate requests promptly and in accordance with applicable legal timeframes.